Thank you for choosing Spy366 PRO. We strive to provide high-quality software and services to our valued customers. However, we understand that issues may arise, and we want to ensure your satisfaction with our products. This Refund Policy outlines the terms and conditions under which refunds can be requested for software purchased from our website.

1. Eligibility for Refund:
1.1. To be eligible for a refund, you must have purchased the software from our website and configured it according to the provided instructions.
1.2. Refund requests must be made within 7 days from the date of purchase.

2. Refund Procedure:
2.1. If the software fails to transmit data within 5 hours after proper configuration, you have the option to request a refund or ask us to try again.
2.2. To initiate the refund process, please contact our customer support team at contact@spy366.pro with the subject line “Refund Request.”
2.3. In your refund request, provide the necessary details, including your order number,receipt of payment, date of purchase, and a description of the issue faced during configuration.

3. Assessment and Resolution:
3.1. Upon receiving your refund request, our customer support team will review your claim and investigate the issue.
3.2. If the issue is confirmed, we will process your refund within [10] business days from the date of approval.
3.3. If you opt for us to try again, we will dedicate our resources to resolving the problem and ensuring that the software functions as intended.

4. Refund Types:
4.1. If eligible, you can receive a full refund of the purchase price paid for the software.

5. Non-Refundable Circumstances:
5.1. Refund requests made beyond the specified time frame will not be entertained.
5.2. Refunds will not be granted in cases where the issue results from improper or unauthorized usage of the software, or if the customer fails to provide necessary assistance or information to resolve the problem.
5.3. We reserve the right to deny a refund if it violates any terms mentioned in our Terms of Service.

6. Additional Information:
6.1. This Refund Policy applies solely to software purchased from our website. It does not cover any third-party products, services, or software.
6.2. Our standard Terms of Service govern all other aspects of the purchase and usage of our software.

7. Changes to the Refund Policy:
7.1. We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised version on our website.
7.2. By continuing to use our website and software after any changes to this Refund Policy, you agree to be bound by the revised terms.

If you have any questions or concerns about our Refund Policy, please don’t hesitate to contact our customer support team. We appreciate your trust in Spy366 PRO and will do our best to provide a positive experience with our products.